Incidents and maintenance reported on status page for Dejavoo https://status.dejavoo.io/ https://d1lppblt9t2x15.cloudfront.net/logos/2b00515ca25010f69d8b448d31a86a76.png https://status.dejavoo.io/ en https://status.dejavoo.io/maintenance/1082379 Wed, 07 Oct 2026 14:00:40 -0000 https://status.dejavoo.io/incident/1082379#c399bdc3d83cdbc7037acdc9b6a36cf19b95b5c9b12b50152328a73c2611308b Maintenance Maintenance completed https://status.dejavoo.io/maintenance/1082379 Mon, 05 Oct 2026 20:04:40 -0000 https://status.dejavoo.io/incident/1082379#8183545e1398a5aecf66a355deb2ff089232f6f155d22ebab7aca3f94f927b0e Maintenance Dejavoo would like to inform you of scheduled infrastructure maintenance to apply system updates designed to address and resolve reported reversal issues affecting Tap to Pay on Android. Maintenance Schedule & Impact Date & Time: October 7, 2026 at 12:00 AM EST Expected Duration: Approximately 30 minutes Affected Service: Tap to Pay on Android Anticipated down time: Approximately 5 minutes During the maintenance window, Tap to Pay on Android transactions will experience a brief service interruption while the updates are deployed. Service is expected to resume promptly upon completion of the maintenance. We appreciate your patience and understanding as we work to improve the reliability and performance of Tap to Pay on Android. Thank you for your continued partnership. https://status.dejavoo.io/incident/1064474 Tue, 15 Sep 2026 16:26:00 -0000 https://status.dejavoo.io/incident/1064474#c560f312e3f1037be4d2465d0c7f77d6cc9fb7245f638ae8fff36199e430bdaf Incident Incident Resolved The issue affecting the IPOSPays portal and transaction processing has been successfully resolved. Our engineering team has confirmed that the service is operating normally, and portal access and transaction processing have been restored. We apologize for any inconvenience this incident may have caused and appreciate your patience and understanding while we worked to resolve the issue. Status: Resolved https://status.dejavoo.io/incident/1064474 Tue, 15 Sep 2026 16:13:00 -0000 https://status.dejavoo.io/incident/1064474#ccbad8a79679c6269ada24b76ab2252678e76fb57274221aab3c4cc3e3b0f715 Incident Incident Notification We are currently investigating an incident affecting the IPOSPays portal and transaction processing. Users may experience difficulties accessing the portal or completing transactions. Our engineering team is actively investigating the issue and working to identify the root cause and implement a resolution. We will provide further updates as more information becomes available. We apologize for any inconvenience and appreciate your patience while we work to restore normal service. https://status.dejavoo.io/incident/892454 Wed, 03 Jun 2026 17:51:00 -0000 https://status.dejavoo.io/incident/892454#31d748738fa50d9743dbf582518a143344f72953105ce9330f62a19bd43f23e8 Incident Resolved – The issues affecting the iPOSPays Portal have been successfully resolved. All portal operations, including logins and navigation, have returned to normal. We are continuously monitoring the environment to ensure ongoing stability. We sincerely appreciate your patience and understanding while we worked to resolve this matter. https://status.dejavoo.io/incident/892454 Wed, 03 Jun 2026 17:24:00 -0000 https://status.dejavoo.io/incident/892454#a0221899d2e57a96354f5b48265e260bfda9a68d3b604f7ad6b908da9fa14d23 Incident Investigating - We are currently investigating an issue affecting the IPOSpays Portal in the production environment. Users may experience intermittent connection timeouts as well as significantly longer than usual loading times when attempting to access or navigate the portal. Our engineering team is actively diagnosing the root cause, and we will provide further updates as more information becomes available. Identified: June 3, 2026 - 13:11 EDT https://status.dejavoo.io/incident/892454 Sun, 10 May 2026 16:36:00 -0000 https://status.dejavoo.io/incident/892454#c6f9d606a2f7e40be1d8d21e314b26a0c074ac841c5822844590ab1649443fd6 Incident Resolved – The issue affecting login access to the iPOSPays portal has been resolved. Users should now be able to successfully log in to portal.ipospays.com without issue. Our engineers have confirmed that the Login button is functioning normally and services have been fully restored. We appreciate your patience while our team worked to resolve this matter. https://status.dejavoo.io/incident/892454 Sun, 10 May 2026 16:16:00 -0000 https://status.dejavoo.io/incident/892454#872f15e8193c520859421fa133dd332d51b43dab0a807ae16547185a90d9d3fb Incident Investigating – We are currently aware of an issue affecting access to the iPOSPays portal. Users may experience an issue where the Login button is unresponsive when attempting to sign in. Our engineering team is actively investigating the issue and working to restore normal functionality as quickly as possible. We will provide additional updates as more information becomes available. https://status.dejavoo.io/incident/864362 Fri, 03 Apr 2026 21:57:00 -0000 https://status.dejavoo.io/incident/864362#8fe58ab77046a45beb1a185646b2600b19f3ac16163c39ae20ada51b7b91f434 Incident Start Time: 4:20 PM - End Time (Resolved): 5:04 PM We received reports of “Transaction Failed” responses affecting several payment-related operations on CloudPOS and IPOSGo!, such as, Sending payment links, Performing voids and refunds, Tip adjustments and Settlements. During this time, users may have been unable to successfully complete the affected actions, resulting in failed transactions. The issue has been identified and resolved. All services are now functioning normally. https://status.dejavoo.io/incident/829089 Fri, 20 Feb 2026 16:47:00 -0000 https://status.dejavoo.io/incident/829089#972b9c253a68165586640d1a5d4141d125f63f5895a93b725c2195a12aec5123 Incident Resolved As referenced in our previous notification, all affected TPN have received the necessary updates to resolve the issue affecting Z Terminals processing on FD Omaha related to the expired SSL certificate. All impacted terminals should now be fully operational once the configured updates have been installed. If a terminal continues to experience “Comm Errors,” please perform a Partial Download to ensure the updated configuration is applied. Should the issue persist after completing the Partial Download, please contact our Technical Support line at 877-358-6797 (Option 2) for further assistance. We appreciate your patience and cooperation while we worked to resolve this matter. https://status.dejavoo.io/incident/829089 Thu, 19 Feb 2026 22:59:00 -0000 https://status.dejavoo.io/incident/829089#3e6c172adeb0f1c0ca6b702c01111ab6eaddcbc5de9b95ac3a09e59f57b14d9b Incident We have identified the cause of this service degradation. A small fraction of Z terminals (Z8, Z9, Z11, Z6/Z3) processing over the First Data Omaha platform were affected due to an expired SSL certificate. We have completed the necessary updates to the TPN configuration for the impacted devices. If terminals continue to experience “Comm Errors,” please perform a Partial Download to ensure the terminal receives the updated configuration. If the issue persists after completing the download, please contact your Technical Support line at 877-358-6797 opt 2 for further assistance. We will continue to actively monitor the situation and provide additional updates as needed. https://status.dejavoo.io/incident/829089 Thu, 19 Feb 2026 21:26:00 -0000 https://status.dejavoo.io/incident/829089#69275d037ad22fb524ca3d1321eabd4f5934ac30c30214957cdd533a522104c7 Incident We are currently aware of an issue impacting transaction processing on Z Terminals connected to Fiserv Omaha. Our team has identified the disruption and is actively working with Fiserv to determine the root cause and implement a resolution as quickly as possible. Impact: Transactions are unable to connect to Datawire, resulting in Communication Errors. Merchants may experience intermittent processing interruptions. We understand the urgency of this matter and are treating it with the highest priority. Updates will be provided as soon as additional information becomes available. We appreciate your patience and will continue to share progress here.